We're here for you, every step of the way
Here, you’ll find a wealth of information, including software downloads, tips, and tutorials of our parcel dimensioning system. If you need assistance at any time, our dedicated customer service team is here to help.

Just starting to set-up your Parcelcube parcel dimensioning system?
This section has all the manuals and software downloads required to get started with your Parcelcube parcel dimensioning. Our use friendly manuals provide step-by-step instructions for installation and use, and here you’ll also find our software downloads. If you need any assistance during the setup process, our customer service team is always available to help.
Guides and tutorials
Resolve how-to issues with straightforward videos
about the most sought out problems
How to use Parcelcube 900
01:09 min | Video tutorial
Parcelcube software installation
02:05 min | Video tutorial
Parcelcube Vision
setup
02:58 min | Video tutorial
Streamline receiving & shipping with Parcelcube
01:06 min | Video tutorial

Parcelcube zero calibration
00:38 min | Video tutorial

Parcelcube weight calibration
00:53 min | Video tutorial
Our most frequently asked questions
What if there is no data from the indicator / microcontroller to the software?
Solution: check the drivers and configuration on the PC (according to the manual)
Solution: replace the indicator, including the housing and all internal PCBs (order replacement ones)
Incorrect or unstable weight is shown on the indicator and in the software Solution
Solution: Make sure there are no cables snagged between the chassis components of the Parcelcube.
Solution: Make sure no items are touching the Parcelcube and that the Parcelcube itself is not pressing against a wall or other object.
Solution: One or more load cells may be broken (order replacement ones).
Solution: The indicator may need calibration (calibrate according to the manual).
What to do if the weight data is not displayed in the software?
Solution: configure the software client correctly (according to the manual)
Solution: replace the indicator, including housing and all internal PCBs (order replacement ones)
Scale dimension data is incorrect. What should I do?
The item may be hard to detect for Parcelcube. It might be round, in a plastic bag, or a non-boxed item like a shampoo bottle.
Advice: Use the metal brackets that are included.
Empty scale shows a random dimension on any of the axis, most commonly x or y
Solution: Items placed too close to the Parcelcube need to be moved
Solution: Parcelcube cannot be placed next to a brick wall or similar surface.
Solution: side walls may be bent out of shape or extremely dirty / covered with tape residue or similar – clean them up.
Solution: if the issue persists, send environmental pictures to Parcelcube support.
Empty scale shows small dimensions, normally less than 1 cm on X, Y or Z
Solution: This is normal. There are echoes in the corners of the scale when it is completely empty. This is why Parcelcube has a minimum size limit for measurable items.
Still haven’t been able to resolve your issue?
Scroll down and let us help!
Our support team is just a message away!
At Parcelcube, we’re committed to providing our customers with top-notch support. Our team of experts is always available to answer any questions you may have about your dimensioning system, and we’ll work with you to ensure you’re getting the most out of your Parcelcube. Fill out the support form to get started!
