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We're here for you, every step of the way

Here, you’ll find a wealth of information, including software downloads, tips, and tutorials of our parcel dimensioning system. If you need assistance at any time, our dedicated customer service team is here to help.

 

Parcelcube system measuring and weighing parcels in a warehouse environment

Just starting to set-up your Parcelcube parcel dimensioning system?

This section has all the manuals and software downloads required to get started with your Parcelcube parcel dimensioning. Our use friendly manuals provide step-by-step instructions for installation and use, and here you’ll also find our software downloads. If you need any assistance during the setup process, our customer service team is always available to help.

Select your Parcelcube product manual:

Download Parcelcube Vision manual

Parcelcube Vision manual  

Download Parcelcube 900 manual

PC 900/900XL manual

Download Parcelcube 900 manual

Parcelcube 1000 manual     

Select your Parcelcube product software:

Download Parcelcube Vision software

Parcelcube Vision software

Download Parcelcube 900 software

Parcelcube 900/900XL/1000 software

Guides and tutorials

Resolve how-to issues with straightforward videos
about the most sought out problems

Play Video

How to use Parcelcube 900

01:09 min | Video tutorial

Play Video

Parcelcube software installation

02:05 min | Video tutorial

Play Video

Parcelcube Vision
setup

02:58 min | Video tutorial

Play Video

Streamline receiving & shipping with Parcelcube

01:06 min | Video tutorial

Parcelcube 900 measuring and weighing a product accurately
Play Video

Parcelcube zero calibration

00:38 min | Video tutorial

Parcelcube 900 measuring and weighing a box accurately
Play Video

Parcelcube weight calibration

00:53 min | Video tutorial

Our most frequently asked questions

What if there is no data from the indicator / microcontroller to the software?

Solution: check the drivers and configuration on the PC (according to the manual)
Solution: replace the indicator, including the housing and all internal PCBs (order replacement ones)

Incorrect or unstable weight is shown on the indicator and in the software Solution

Solution: Make sure there are no cables snagged between the chassis components of the Parcelcube.

Solution: Make sure no items are touching the Parcelcube and that the Parcelcube itself is not pressing against a wall or other object.
Solution: One or more load cells may be broken (order replacement ones).
Solution: The indicator may need calibration (calibrate according to the manual).

What to do if the weight data is not displayed in the software?

Solution: configure the software client correctly (according to the manual)
Solution: replace the indicator, including housing and all internal PCBs (order replacement ones)

Scale dimension data is incorrect. What should I do?

The item may be hard to detect for Parcelcube. It might be round, in a plastic bag, or a non-boxed item like a shampoo bottle.
Advice: Use the metal brackets that are included.

Empty scale shows a random dimension on any of the axis, most commonly x or y

Solution: Items placed too close to the Parcelcube need to be moved
Solution: Parcelcube cannot be placed next to a brick wall or similar surface.
Solution: side walls may be bent out of shape or extremely dirty / covered with tape residue or similar – clean them up.
Solution: if the issue persists, send environmental pictures to Parcelcube support.

Empty scale shows small dimensions, normally less than 1 cm on X, Y or Z

Solution: This is normal. There are echoes in the corners of the scale when it is completely empty. This is why Parcelcube has a minimum size limit for measurable items.

Still haven’t been able to resolve your issue?
Scroll down and let us help!

Our support team is just a message away!

At Parcelcube, we’re committed to providing our customers with top-notch support. Our team of experts is always available to answer any questions you may have about your dimensioning system, and we’ll work with you to ensure you’re getting the most out of your Parcelcube. Fill out the support form to get started!

Support team Parcelcube

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